fine print & faq
Question: Are these shoes handmade?
Answer: Yes! Our soft-soled shoes are 100% handmade from start to finish. Each pair of shoes is handmade by myself or one of my talented seamstresses. The hardware is then added by my husband to bring you the highest quality we can! Each pair of shoes is handcrafted from 100% genuine leather.
Question: How long will it take for me to get my shoes?
Answer: All shoes are made to order and sold through pre-sale. This means we don't start to make your pair of shoes until you orders it. Of course this adds a little time to receive your shoes, but we promise, they are worth the wait! All shoes will be cut, sewn, packed and shipped to you in 7-10 business days from date of purchase. Thank you for your support on this!
Question: What is your return policy?
Answer: Since all shoes are made to order, they are final sale. We ask that you please measure your kiddos feet prior to order to ensure best fit. Of course we want to work with our customers so in extenuating circumstance we can work on a case by case basis if you reach out to us at monpetitshoes@gmail.com or click the contact button on the site.
We are not able to combine orders or refund shipping on multiple orders as all orders are shipped individually.
Question: What happens if my tracking number says delivered but I didn't receive my package?
Answer: Unfortunately, packages marked as delivered, but are 'not received', are your responsibility to locate. Once the package leaves our care, we are no longer liable. Please contact your local post office, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. Unfortunately, we are unable to track down your package.
We do not issue refunds on lost packages that are marked as delivered.
Question: Do you offer a narrow option on soft-soles?
Answer: We have tried to make this happen, but we are no longer going to be able to fulfill this request for you.
There are so many variances in the leather, in the colors, the soles, the metallics... they all have differences in weights and vary in thickness as well. This creates a problem when trying to sew "off the pattern" because it causes the shoes to pull weird, look strange and potentially not fit well. All of our patterns are based on the 50th percentile growth charts for each size and that means that they fit some kids like a glove while other kids have room for more foot splaying. This is totally normal for soft-soled shoes, and quite honestly, one of the benefits of them! This gives your child more room for growth/splay/freedom. Really, as long as the shoes are staying on your child and they are showing no signs of discomfort, they are perfect for your little one to run and play or be swaddled for snuggles, just as they were intended to do!
Question: Is it normal for my shoes/soles to have variances (ie. small discoloration, "wrinkles", "scratches" etc?
Answer: YES! Our shoes are made from 100% genuine cowhide leather. This means there will be incongruence in shoes. Your shoes could have been cut right next to each other on the hide, but have a slightly different look or feel.
Question: Do you offer any sort of guarantee on your shoes?
Answer: YES! We offer a lifetime guarantee on your soft-soled shoes! Meaning, if your little wears a hole in the leather sole, we will re-sole the shoes for you for just the cost of shipping back and forth! If you have any issues with any portion of your shoes, please be in contact with us and we will make it right!
Question: Is there anything else I need to know about these shoes or placing an order?
Answer: There is information on each product in the shop. To see this, click on the product, then click on full details and read the information contained there. Much of it is reflected here as well.
Thank you for being here and part of our MP family!
Looking forward to making shoes for you!
-Julie and Jenn